Delete your account
You can delete your Jungleorama account at any time. When you do, we erase your personal data. This page explains how, what is erased, and what we must keep by law.
In the Jungleorama app
- Open the app and sign in.
- Open Account, scroll to the bottom and tap “Delete my account”.
- Type DELETE and confirm with your password, or with the code we email you if you signed in with Google or an email code.
On the website
Sign in, open My account and use “Delete account” in the security section.
By email
If you cannot sign in, email support@jungleorama.com from the address on the account and ask us to delete it. We will ask you to confirm it is you before anything is erased.
What is erased
- Your name, email, phone number and saved addresses.
- Your pets, wishlist, cart, stock alerts and newsletter subscription.
- Your saved cards (they are disabled) and your passkeys and signed-in devices.
- Your in-app notification inbox and preferences, and the devices registered for notifications.
- Your assistant conversations are unlinked from your account.
What we keep, and why
Order, payment and tax records are kept because the law requires us to. They are anonymised and no longer linked to your name or account.
Before you delete
- Deleting cannot be undone.
- Store credit and reward points are lost. If you have a Club membership, you can choose to close the account when your paid time ends.
- Orders that have not arrived yet are still shipped; write to us first if you want to cancel them.
- Staff accounts cannot delete themselves; contact the site owner.
See also our Privacy Policy.