Terms & Conditions

Eligibility

You must be at least 18 years of age to make a purchase. By placing an order, you represent that all information you provide is accurate and complete.

Certain products — including trapping equipment, hunting accessories, wildlife chemicals, falconry equipment, and regulated animal supplies — may require proof of licensure or permits. We may cancel or refuse orders if required documentation is not provided or if shipment would violate applicable law.

Products, Pricing & Taxes

We make reasonable efforts to display descriptions, images, and pricing accurately, but do not warrant that content is error-free. All prices are in U.S. Dollars (USD) and may change without notice. The price charged is the price in effect when your order is placed. We may correct pricing errors even after submission.

We collect sales tax only on orders shipped to a state where we are registered to collect it (Massachusetts). For those orders it is the exact rate for your shipping ZIP (state, county and city): once we know your ZIP — from your saved address or the ZIP you enter on a product page — product prices are shown with that tax included, and checkout charges exactly that tax, shown before you pay. Orders shipped to any other state are not charged sales tax by us (your state may expect you to report use tax yourself).

Electrical items are sold only with US plugs (110–120 V). Product options with foreign plugs or 220–240 V only are not sold.

Products are subject to availability. We may limit quantities, discontinue products, or refuse service at our discretion.

Orders & Payment

An order confirmation email does not constitute acceptance of your order. We may decline orders for availability, pricing errors, suspected fraud, compliance review, or failure to meet licensure requirements.

Payment is processed through Square. When your card is charged: for product orders, your card is held (authorized) at checkout and charged within 24 hours of your order — sooner once your order is confirmed. If an order is cancelled before it’s charged, you are not charged.

Jungleorama services — Portraits, Lost & Found, Courses, Gift Cards, and Jungleorama Club — are charged right away at checkout.

You can cancel a product order yourself from your order page any time until your card is charged; nothing is charged and the hold is released. After the card is charged, contact support@jungleorama.com — we can still stop an order until our shipping team starts preparing it.

Shipping Your Order

JUNGLEORAMA ships orders from our network of warehouses. Items may ship in separate packages and on different timelines. See our Shipping Policy for processing times, carriers, and tracking.

By purchasing, you authorize us to use your order and shipping information solely to complete your order and provide support.

Returns, Claims & Store Credit

All sales are final for change of mind: we don’t accept returns or exchanges when you simply change your mind. Broken or wrong items are covered: report them within 5 days of delivery with photos; once approved, you choose a replacement, store credit or a refund. A package that doesn’t arrive is handled as a case: in transit → we investigate with the carrier for up to 30 days from the order; marked delivered → you document it (written statement, photos of the delivery spot and, for orders of $250 or more, a police report) and we investigate. A lost package gets a reship, store credit or a refund — your choice. If an item you paid for becomes unavailable, you can choose store credit or a replacement; otherwise we refund it after 14 days. Refunds are approved by our team and go back the way you paid. See our Return & Refund Policy.

Store credit and gift cards can pay for an order, including shipping and tax, except the card minimum (the card processing fee + $1.00), which is always paid by card. Gift cards never expire and can’t be exchanged for cash, except where the law requires. Store credit given instead of a refund never expires; promotional credit expires 90 days after it is given.

Restricted & Regulated Products

Live animals, wildlife pharmaceuticals, falconry equipment, trapping gear, taxidermy chemicals, pesticides, and similar items may be subject to federal, state, or local regulations. By purchasing, you represent that you hold all required licenses and permits and that the product may be lawfully shipped to your address.

We reserve the right to refuse or cancel orders that cannot be fulfilled in compliance with law or carrier restrictions.

User Content (Reviews & Media)

If you submit reviews, photos, or videos, you grant Jungleorama a non-exclusive, worldwide, royalty-free license to display and moderate that content on the Site and in marketing that features customer feedback. You represent that your content is truthful, yours to share, and does not infringe others’ rights.

We may refuse, edit, or remove content that violates our Community Guidelines or law. See /policies/community-guidelines/ and /policies/dmca/.

Intellectual Property & Conduct

All Site content — including logos, mascot, images, and product descriptions — is owned by JUNGLEORAMA and may not be reproduced without written consent.

You agree not to use the Site unlawfully, attempt unauthorized access, interfere with security, use bots or scrapers without permission, submit false checkout information, or resell products in violation of applicable MAP policies.

Disclaimers & Liability

We describe our products as accurately as we can. Product warranties, if any, are provided by manufacturers. Broken, defective or wrong items are covered as described in our Return & Refund Policy. This doesn’t affect your rights under the law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JUNGLEORAMA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. Nothing in these Terms limits rights you have under consumer-protection law.

You agree to indemnify and hold harmless JUNGLEORAMA from claims arising from your use of the Site, violation of these Terms, or infringement of third-party rights.

Governing Law & Contact

These Terms are governed by the laws of the United States and the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Disputes shall be resolved in courts of competent jurisdiction. Jungleorama reserves the right to cancel subscriptions or block customers for inappropriate use or suspicion of illegal activity with no refund.

We may update these Terms at any time. Changes take effect when posted with an updated effective date.

Questions? Contact support@jungleorama.com.